Each manager/supervisor is required to conduct formal interviews to assess performance and discuss development plans. If done well an employee can leave an appraisal motivated and committed to the organisation or if done badly de-motivated and lacking focus and direction. The course will provide the essential tools to carry out performance and development reviews in a structured and confident way to achieve mutually positive outcomes.

Be the best

The course covers:

• Purpose and value of appraisals
• Benefit to employee and company
• Conducting performance reviews – the how, when, why and where
• Preparation: Monitoring & recording performance
• Communication and feedback
• Coaching & Counselling- the differences, coaching styles
• Learning styles
• Essentials of disciplinary procedures
• Managing underperformance – Follow up and Actions Plans
• Role plays