One of the most success critical decisions any manager makes is recruiting staff. Getting it right means a successful team that will achieve targets, but getting it wrong results in un- productive teams and individuals, low morale and wasted time and resources. The success of any organisation depends on its people-so it is critical to get this process correct. The course will provide the techniques and skills for effective interviewing.

The course covers:

• Recruitment & Selection processes
• Structured Interviewing & models
• Cost of poor selection
• Job & Person spec
• Recruitment sources
• Assessing applications- application forms, CVs, covering letters, references, psychometric tests;
• Using Agencies
• Interview preparation & interview techniques
• Dos & Don’ts in selection and interviewing
• Legal implications in interviewing
• Exercises, Role Play